The Division of Personnel Security and Access Control (DPSAC) is pleased to share about our partnership with the CIT Helpdesk ServiceNow. ServiceNow is a ticketing service platform that allows users to easily submit helpdesk requests to DPSAC.
 
There are two ways to submit a helpdesk request:

• Employees, contractors or affiliates with a PIV card will be able to log into the IT Helpdesk website  and submit a DPSAC helpdesk question, request, or ticket through this ServiceNow portal.
• Individuals who do not have an NIH badge, access, or email address will be able to submit a helpdesk request by emailing us at ORSpersonnelsecurity@mail.nih.gov using your personal email address, which will automatically submit a ticket in ServiceNow.

Please feel free to check out our introductory video on how to submit a helpdesk ticket, which is shared on DPSAC's new Contact page​ and home page. ​